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MSF OCBA is looking for an Operations Manual – Subject Matter Expert

CONTEXT AND GENERAL OBJECTIVE OF THE POST

  • The MSF OCBA Operations Manual is the main document of reference for all MSF interventions in the field. It is both a toolkit filled with operational resources and tools to support the planning, implementation, monitoring and coordination of MSF interventions as well as a “one-stop” source of essential up-to-date MSF OCBA guidelines and policies.
  • The Operations Manual was last revised and updated in 2011-2012.  It not only requires a new revision to update contents and add additional information and resources, it needs a complete re-design and adaptation to meet current needs of users.  The revision should incorporate the key advances achieved in recent years in critical areas of the management of OCBA operations, as well as include all relevant modifications regarding operational tools, processes and procedures according to agreed common best practices at present.
  • Given the large scope and wide implications of a potential re-design and updating of the Operations Manual and its role as a key source of fundamental information for learning and support for Heads of Missions and Field Coordinators, the process has been delegated to the newly formed Tembo project team.  The Tembo project is developing new approaches to learning and technology, coupled with appropriate cultural change, to unlock effective ways to help the learning and development of MSF people throughout their careers.  It is anticipated that through this revision process, in close collaboration with the Operations Department and other departments (eg. medical, etc.), new processes and technology can transform the Operations Manual into a more user-friendly and accessible resource for MSF OCBA staff.
  • In order to achieve this ambition, the Tembo team will launch a multi-dimensional revision process not only to re-affirm the purpose and intended usage of the Operations Manual but also to re-design the format with which information, tools and guidelines is shared.  The revision process will also include specific development or strengthening of content as well as defining more clearly the processes used to keep the Operations Manual information updated in the future.  A final aspect of the revision will be to examine and potentially develop the concept of the Operations Manual as an essential “knowledge base” for many other MSF processes (training, communities of practice, evaluations, innovation, etc.). 
  • The overall objective of the Operations Manual Project is to provide an updated and relevant set of operational guidelines and tools to MSF OCBA field and headquarters staff in an efficient and easily accessible format.  

The specific objectives of the project are:

  • Promote quality and standardized practices through the provision of unified criteria and tools concerning the main processes related to mission and project management.
  • Facilitate the induction and learning for newly incorporated staff (mainly field operations line managers).
  • Promote the capacity to design and put in place pertinent effective and innovative humanitarian operations.
  • Enhance the work and boost the strategic role of the MCT.
  • Facilitate the capitalization of experiences, easing the quick incorporation of lessons learnt and best practices identified through analytical processes as evaluations, strategic reviews, workshops or review and reporting exercises.

The Operations Manual Subject Matter Expert is hierarchically accountable to the Tembo Knowledge and Content Manager. 

RESPONSIBILITIES AND MAIN TASKS

The main objective for the Operations Manual Subject Matter Expert is to adapt and/or develop content for an efficient and accessible Manual that can have multiple uses including reference source for guidelines and policies, repository of tools and templates and knowledge base of essential operational information.  The work will be carried out under the overall guidance of the Tembo Knowledge and Content Project Manager.

Review of performance and learning needs assessment:

  • Review the Operations Manual needs analysis report and analyse the population analysis, task analysis, recommendations, etc.

Design and development of Operations Manual solution:

  • Defines along with the instructional designer an adapted user experience for the Operations Manual by identifying which methodologies would be used to deliver curated content.
  • Defines along with the instructional designer, the organization and flow of information as well as ways to ensure easy access to content.
  • Proposes the development of specific content solutions to identified subjects.
  • Work together with the project Instructional Designer in the design and aesthetics of Operations Manual.
  • Develops a final Operations Manual product along with the instructional designer, technical referents, external providers and the learning unit.
  • Gather the required inputs from the members of the Emergency Unit, Medical and Logistic departments.
  • Maintain close contact with members of the project team (Operations Learning Instructional Designer, PLDE, My Learner Journey, Tembo Knowledge and Content manager and Learning Developer) to ensure open communication, coordination and collaboration within the project. 

Implement and evaluate learning solutions:

  • Participate in a collaborative, iterative approach of the project team to develop and test a minimum viable product (MVP)
  • Participate in the evaluation of the content aspects in the pilot phase and build upon this feedback process to modify the product and adapt as needed to produce an efficient and accessible final product.
  • Make the Operations Manual available to the targets in the best possible way (eg. extranet, offline, online, face-to-face, etc.)
  • Field visits might be required, for the analysis and the test and implementation of the final product.

SELECTION CRITERIA

Education and experience

  • Minimum 3 years’ MSF field experience coordinating operational interventions with MSF
  • Good knowledge and understanding of OCBA Strategic Plan and operational priorities
  • Experience and field-based knowledge related to MSF best practices, planning and other processes
  • Good knowledge of OCBA structures and functioning both at field and HQ level
  • Highly knowledgeable of and interested in the international humanitarian context
  • Fluent in English.  French, Arabic and Spanish are very much valued.
  • Experience in Learning is an asset.

Competencies

  • Analytical Thinking
  • Strategic Vision
  • Results and Quality Orientation
  • Service Orientation
  • Initiative and Innovation
  • Teamwork and Cooperation
  • Behavioural Flexibility
  • Cross-cultural Awareness
  • Commitment to MSF’s Principles

CONDITIONS

  • Temporary post based in MSF OCBA Barcelona headquarters with potential visits to the field
  • Working from home might be possible according to the tasks to be carried out and depending on the personal circumstances of the applicant.
  • Full-time job.
  • Temporal contract of 6 months with possible extension.
  • Annual gross salary: 32,694.71 € (divided into 12 monthly payments) + secondary benefits based on MSF OCBA Reward Policy.
  • Starting date: Immediate incorporation.

HOW TO APPLY

  • To apply, all applicants should please send their CV and cover motivation letter under the reference “Operations Manual SME” to recruitment-bcn@barcelona.msf.org   
  • Please submit your CV and cover letter in ONE file and name the file with your LAST NAME
  • Closing date: 25th of February 2018.
  • Replies will only be sent to short-listed candidates.
  • Médecins Sans Frontieres, as a responsible employer, under article 38 of “Ley de Integración Social del Minusválido de 1982 (LISMI)” invite those persons with a recognised disability and with an interest in the humanitarian area to apply for the above mentioned position.