Back to top

MSF OCBA is looking for a Subject Matter Expert Hospital Management Learning


Medical department has identified certain deficits on the management of hospitals/secondary health structures in our projects. At the moment there is not MSFOCBA learning strategy on hospital/secondary health care (SHC) Management.  Currently, there are only three trainings available in MSF, and each of one has different learning approaches with specifics learning objectives in relation with specificities of each Operational Centre.

Those trainings are summarized as:

  • Two done by OCB, which are the Management of Health Services (designed for first missions and under an internal review and/or full redesing), and the Hospital Management Team Training (HMTT) for second mission.
  • One done by OCP:  FORGHO. 

MSFOCBA staff could just have access to the HMTT, if there are places available.

At HQ level of MSFOCBA, there is an Hospital Platform since 2012.  Its objective is to provide interdepartmental (Ops, HR, Log and Med) technical support and conceptual guidance to Operations Department in relation to hospital management[1] and its design, by creating expertise and using available resources (internal and external). For instance, a full interdepartmental guidance document was produced and validated for OCBA.

Last year (2017), an assessment was done to analyse need to develop a learning solution for MSFOCBA on hospital or SHC management. The assessment showed an increase of activities (in the operational portfolio in MSFOCBA) related to SHC and Hospital facilities from 2014, together with an increase on complexity at different levels. There is also a change in trend from previous years, with the modalities of “Partial degree of involvement”[2] and “Collaboration/partnership model of management”[3] as the most prevalent models of intervention of MSFOCBA in hospital facilities, both implying specific challenges to be considered.

On the other hand, as mentioned before, we don’t have any access to specific learning solutions for MSFOCBA people involved in activities of management in hospitals. For this year 2018, the Medical Department agreed with the hospital platform to take this as priority and develop a learning solution that meets this need.


The main objective of this position of Subject Matter Expert (SME) is to participate in the development of a Hospital Management / Secondary Health Care training. This includes:

  • Preliminary analysis and definition of the content to be included in the learning solution, and definition of the target group selected for the training; this will be done in collaboration with the OCBA Hospital Platform, the Medical Learning Referent and the Learning Officer from the Learning Unit.
  • Subsequently, participate in the design of the training and take in charge the development of the contents (as author or SME) in close collaboration with the same team.


The SME will be hierarchically accountable to the Group C Coordinators, and functionally accountable to Technical Advisor on Hospital Management and the Medical Learning Referent, and will work in close collaboration with the Hospital Platform, for all matters related to content.

The final decision of the content to be included in this training will be the Hospital Management technical advisor jointly with the Hospital Platform and the Medical Learning Referent

The SME will be functionally accountable to the Learning Officer from the Learning Unit for the methodological aspects of the project.


In close collaboration with Hospital Platform, the Medical Learning Referent and the Learning Officer:

  1. Analysis of the content and the profile of  the potential participants
    1. Collect information and analyze the potential contents to be included according the needs identified by the members of Hospital Platform.
    2. Get information about the task, responsibilities and learning needs of the potential participants, using recent available reports (2017 assessment, field visits, etc.) and interviews with other people of HQ and field staff.
    3. Determine the main target population for this training.
    4. Determine the main contents to be included in this training.
  2. Determine learning content, objectives and training modality
    1. Determine the learning objectives, the target group of participants and the training modality (online, face-to-face, etc.)
    2. Consensus will be necessary at this stage between the Hospital Platform, the Medical Learning Referent and the Learning Officer, before moving forward.
  3. Design of the learning solution
    1. Participate in the design of the learning solution (both high-level and detailed down to every activity/module/challenge), jointly with the Learning Officer and the Medical Learning Referent, incorporating the pedagogic perspective.
    2. Determine the resources necessary (time, expertise, etc.) for the production of all necessary documentation and materials for the training.
    3. Validation of the final proposal by the Hospital Platform, the Medical Learning Referent and the Learning Officer, before moving forward.
  4. Learning materials design and development
    1. Prepare the production planning, taking into consideration the available resources.
    2. Develop the content as required (learning materials, documentation, handouts, media, etc.) progressively, according to the pedagogic design and the schedule of the production planning.
    3. Participate actively in the production of materials of different types for face-to-face and online training.
    4. Intermediate validation of content by the Medical Learning Referent.
    5. Attend meetings to discuss about the progress of the content development
    6. Develop supportive documentation for the future facilitators
  5. Pilot testing and improvement
    1. Participate in the briefing of the course tutors/facilitators (if the modality requires).
    2. Participate in the first edition of the course, as observer, in order to evaluate the overall result and identify points for improvement, and produce a short report with the areas identified.
    3. Improvements will be addressed as in point 4. Development, looking forward to a second edition of the course, which should be definitive.


Education and experience

  • Nurse or Medical doctor, with MSF field experience in projects with high volume of activities at hospital level,  or other secondary health structure management (i.e. inpatient facilities not named as hospital)
  • Experience carrying out learning projects/activities carrying similar tasks described above.
  • Experience as a participant of online courses, or as a developer of E-learning solutions will be an asset.
  • English and French.  Spanish and/or Arabic are very much valued.


  • Commitment to MSF’s Principles
  • Cross-cultural Awareness
  • Behavioural Flexibility
  • Analytical Thinking
  • Strategic Vision
  • Results and Quality Orientation
  • Service Orientation
  • Initiative and Innovation
  • Teamwork and Cooperation


  • Full-time job with temporal contract of 8 months
  • Working at HQ level, with possibilities to work from home
  • Annual gross salary: 32,694.71 € (divided into 12 monthly payments) + secondary benefits based on MSF OCBA Reward Policy.
  • Starting date: 1st March 2018


  • To apply, all applicants should please send their CV and cover motivation letter under the reference “SME Hospital Management Learning” to
  • Please submit your CV and cover letter in ONE file and name the file with your LAST NAME
  • Closing date: 19/02/2018
  • Replies will only be sent to short-listed candidates
  • Médecins Sans Frontieres, as a responsible employer, under article 38 of “Ley de Integración Social del Minusválido de 1982 (LISMI)” invite those persons with a recognised disability and with an interest in the humanitarian area to apply for the above mentioned position.

[1] Hospital management: the processes required for getting people to work harmoniously/transversal together, using resources (human resources, technologies, stocks, and finances) efficiently and effectively to achieve objectives and ensuring the quality of care in hospitals

[2] Defined as : “MSF project is involved in direct provision of medical care only in some Services/Units/Wards of the hospital.” Source: Hospital Management guidance doc 2012 OCBA

[3] Defined as : “MSF is working in substitution and/or  collaboration with The Ministry of Health (MoH) or

another Agency.” Source: Hospital Management guidance doc 2012 OCBA